MANAGED IT
Managed IT services with named engineers and clear response times
Our managed IT services look after your devices, networks, cloud accounts and business applications under one agreement. You get named engineers, 24/7 monitoring and a monthly report on what we fixed and what needs a decision.
IT Health Check
- Inventory of devices, networks, accounts and applications
- Risk and support gap report ranked by business impact
- Recommended service scope, response times and onboarding plan
WHY IT MATTERS
Managed IT services under PRISM OPS
PRISM OPS is how we run systems after launch, in three parts. Host keeps infrastructure available and patched, Shield watches for threats and Evolve makes planned improvements every month. It suits software companies and firms where IT simply has to work.
CAPABILITIES
What our support covers
Helpdesk and user support
Managed IT support services for your staff, with one place to raise issues, agreed response times and every fix tracked to closure.
Host: monitoring and upkeep
24/7 monitoring of servers, networks and cloud resources, with patching, backups and capacity checks run under PRISM OPS Host.
Shield: security
Device protection, identity controls and alert response under PRISM OPS Shield, coordinated with your wider security programme.
Explore Managed SecurityEvolve: improvements
Monthly improvement work under PRISM OPS Evolve, covering automation, upgrades and small changes requested by your teams.
Networks and infrastructure
IT infrastructure services for office networks, Wi-Fi, firewalls and servers, plus IT infrastructure modernization when ageing equipment needs replacing.
Applications and workplace
Application maintenance services for business software, plus digital workplace services for Microsoft 365 or Google Workspace setup and licences.
USE CASES
Who we support
CA practice in filing season
An audit firm's staff cannot afford downtime near tax deadlines. We keep laptops, file access and tax software working.
Law firm with several offices
Offices and remote lawyers need secure access to matter files. We manage devices, networks and access from one place.
Manufacturer with mixed vendors
Shop-floor PCs, ERP and office systems sit with different vendors. We bring them under one agreement and one monthly report.
Software company after launch
Your product is live and the build team has moved on. We run hosting, security and monthly improvements under PRISM OPS.
HOW WE DELIVER
Five gates. You sign each one.
Every Managed IT engagement runs on PRISM OS. Nothing moves to the next phase until you approve the evidence.
Plan
Agree service scope, response times and reporting
You sign: Problem BriefResearch
Inventory devices, networks, accounts and applications
You sign: Frozen PRD-LiteImplement
Install monitoring, remote support and security tooling
You sign: Working prototype + eval reportStabilise
Run a supervised first month with weekly reviews
You sign: 3-click UAT sign-offMaintain
Ongoing Host, Shield and Evolve with monthly reports
You sign: IP handover + warrantyIT Health Check
A fixed-scope first step. You keep everything it produces, whether or not you build with us.
- Inventory of devices, networks, accounts and applications
- Risk and support gap report ranked by business impact
- Recommended service scope, response times and onboarding plan
WHY SMARTX
Why SmartX for Managed IT
Proven on live estates
Avanti Group calls us instrumental in setting up and managing its IT infrastructure and IT security, and one of its trusted providers.
Engineers who build software
Unlike many managed IT service providers, we can also change the software you run, so recurring issues get fixed at the source.
Led by infrastructure veterans
Our co-founders come from enterprise IT infrastructure, storage, networking, information security and ITSM, and one holds ITIL Expert and CGEIT credentials.
No lock-in
Accounts, passwords, documentation and configurations stay yours, and our handover pack is kept current from the first month.
TOOLS WE USE
The stack, chosen per problem
ENGAGEMENT MODELS
Choose how we work together
Every model keeps the same signed gates, fixed milestones and full code ownership.
Gated delivery pod
A senior pod owns the outcome from Problem Brief to production, priced per gate so you can stop at any signature.
Dedicated engineers
Engineers who join your team and sprints, with PRISM briefs and evidence reviews added on top of your process.
PRISM OPS retainer
Hosting, security and a monthly improvement budget, run by the same engineers who built the system.
SELECTED WORK
Evidence, not promises.
IT infrastructure and security for a multi-business group
We set up and manage the Group's IT infrastructure and IT security, alongside business applications and other technology services.
One of the Group's reliable, efficient and trusted IT services providers.
See the service“SmartX has been one of our Group's reliable, efficient and trusted IT services providers. They have been instrumental in setting up and managing our IT infrastructure and IT security. We deeply appreciate their resourcefulness, professionalism and customer focus.”
FAQ
Questions before you book
Not covered here? Ask on the call.
What does the service include?
Helpdesk support, device and server management, monitoring, patching, backups, security under PRISM OPS Shield and monthly improvement hours under Evolve. The exact scope, response times and reporting are agreed at the Plan gate and written into your service schedule before we start.
Do you support businesses outside IT?
Yes. Many of the businesses we support are law firms, CA and audit practices, manufacturers and startups where IT simply needs to work. We explain issues in plain language and plan maintenance around your busy periods, such as filing deadlines or production shifts.
Is support really around the clock?
Yes. 24/7 monitoring and alerting of your infrastructure is part of PRISM OPS Host. Helpdesk hours and response times for each severity level are agreed with you and written into the contract, so you know exactly what to expect and when.
Can you work with our in-house IT person?
Yes. Many clients keep one or two in-house IT staff for day-to-day requests. We take on monitoring, security, patching and specialist work, and agree a clear split so nothing falls between your team and ours.
How do we switch from our current provider?
We start with a one-week IT Health Check, then plan a handover that collects credentials, documentation and open tickets from your current provider. Services move across in stages, with a supervised first month and weekly reviews to catch anything missed.
START WITH CLARITY
See what better IT support looks like
Book a free 30-minute discovery call and leave with a clear next step, whether or not you work with us.
- 1We review your context within one business day.
- 2A senior product engineer joins the call.
- 3You leave with a clear recommended next step.