CLOUD MANAGED SERVICES
Managed cloud with clear reports on spend and incidents
Our cloud managed services keep your AWS, Azure or Google Cloud estate patched, monitored, secure and correctly sized. You get named engineers, agreed response times and a monthly report showing what changed and why.
Cloud Readiness Review
- Audit of accounts, access, backups and monitoring gaps
- Spend breakdown with quick savings and longer-term changes
- Onboarding plan with recommended scope and response times
WHY IT MATTERS
What cloud managed services cover with us
Cloud management is a daily job: patches, backups, alerts, access reviews and bills that drift upwards. We take that job on under PRISM OPS Host and Shield, with every change made in code and logged. You keep full admin rights and own every account.
CAPABILITIES
Day-to-day work we take off your team
Monitoring and alerting
Health, performance and security alerts routed to named engineers, with thresholds tuned to your workloads so real problems stand out from the noise.
Patching and backups
Scheduled operating system and database patching, tested backups and restore drills, all recorded so auditors can see what happened and when.
Cost control
Cloud optimization services each month: rightsizing, idle resource clean-up and reserved capacity advice, reported against the budget you agreed.
AWS operations
AWS managed services covering account structure, IAM, networking and daily operations, with every guardrail defined in reviewed code.
Hybrid estates
Cloud infrastructure management services that also cover on-premises servers and the private network links into your public cloud accounts.
Cloud advice
Cloud consulting services when you face a decision: architecture reviews, provider choice, licensing questions and plans for the next twelve months.
USE CASES
Teams that hand us their cloud
CA practice holding client data
An audit practice keeps client records in the cloud. We manage access reviews, backups and encryption so partners can answer client security questions.
Startup without an ops hire
Your developers are on call by accident. We take over monitoring, patching and incidents so they can return to product work.
Too many cloud accounts
Teams have opened accounts freely for years. We bring them under one structure with shared logging, budgets and access rules.
Plant and cloud together
A manufacturer runs some systems in the plant and some in the cloud. We manage both sides and the connection between them.
HOW WE DELIVER
Five gates. You sign each one.
Every Managed Cloud Services engagement runs on PRISM OS. Nothing moves to the next phase until you approve the evidence.
Plan
Agree services, response times and budget for your estate
You sign: Problem BriefResearch
Audit accounts, access, alerts, backups and spend
You sign: Frozen PRD-LiteImplement
Put monitoring, guardrails and runbooks into code
You sign: Working prototype + eval reportStabilise
Run a supervised first month with weekly reviews
You sign: 3-click UAT sign-offMaintain
Ongoing operation under PRISM OPS Host, Shield and Evolve
You sign: IP handover + warrantyCloud Readiness Review
A fixed-scope first step. You keep everything it produces, whether or not you build with us.
- Audit of accounts, access, backups and monitoring gaps
- Spend breakdown with quick savings and longer-term changes
- Onboarding plan with recommended scope and response times
WHY SMARTX
Why SmartX for Managed Cloud Services
Changes you can audit
Every change goes through a reviewed pull request. That makes us a managed cloud service provider whose work you can inspect line by line.
Named engineers
You work with the same small group of engineers each month, who know your workloads and your business priorities.
You keep the keys
All accounts, credentials and code stay in your name. You can bring operations in-house or switch partners whenever you choose.
Reports in plain language
Monthly reports cover spend, incidents, changes and risks in language your finance and leadership teams can read without translation.
TOOLS WE USE
The stack, chosen per problem
ENGAGEMENT MODELS
Choose how we work together
Every model keeps the same signed gates, fixed milestones and full code ownership.
Gated delivery pod
A senior pod owns the outcome from Problem Brief to production, priced per gate so you can stop at any signature.
Dedicated engineers
Engineers who join your team and sprints, with PRISM briefs and evidence reviews added on top of your process.
PRISM OPS retainer
Hosting, security and a monthly improvement budget, run by the same engineers who built the system.
SELECTED WORK
Evidence, not promises.
IT infrastructure and security for a multi-business group
We set up and manage the Group's IT infrastructure and IT security, alongside business applications and other technology services.
One of the Group's reliable, efficient and trusted IT services providers.
See the service“SmartX has been one of our Group's reliable, efficient and trusted IT services providers. They have been instrumental in setting up and managing our IT infrastructure and IT security. We deeply appreciate their resourcefulness, professionalism and customer focus.”
FAQ
Questions before you book
Not covered here? Ask on the call.
What does your managed cloud service include?
Monitoring, alert response, patching, backups and restore tests, access reviews, cost reports and small improvements each month. The exact scope and response times are agreed at the Plan gate and written into your service schedule, so there are no surprises about what is covered.
Do we lose access to our own accounts?
No. Accounts stay in your organisation's name and you keep full administrator rights. We work through named, logged roles that you can review or remove at any time. All infrastructure code sits in your repositories.
Can you manage only part of our estate?
Yes. Some clients hand us production and keep development in-house. Others start with one account or one application. We agree the boundary clearly so alerts and responsibilities never fall between teams.
How does this differ from your managed IT service?
This service covers cloud infrastructure: accounts, networks, compute, databases and the code that defines them. Our managed IT service also covers staff devices, office networks, helpdesk and business applications. Many clients use both under one PRISM OPS agreement.
START WITH CLARITY
Hand over the daily cloud work
Book a free 30-minute discovery call and leave with a clear next step, whether or not you work with us.
- 1We review your context within one business day.
- 2A senior product engineer joins the call.
- 3You leave with a clear recommended next step.