MANAGED SECURITY
Managed security services from analysts who know your systems
Our managed security services monitor your cloud, devices and accounts for threats, investigate alerts and respond with you when something is wrong. Your team stops carrying security on call alone.
Security Risk Review
- Log source and coverage map with detection gaps
- Response playbooks for your top five threat scenarios
- Onboarding plan with escalation contacts and response times
WHY IT MATTERS
How our managed security services work
Security tools produce thousands of alerts, and most small teams cannot triage them all. Under PRISM OPS Shield, our analysts tune detection, investigate what fires and escalate only what needs you. Our SOC services provide 24/7 monitoring with response steps agreed in advance.
CAPABILITIES
What is covered
Tuned detection
Threat detection rules tuned to your environment across cloud logs, devices, identity and email, reviewed monthly as your systems change.
Alert triage
Analysts investigate each alert, discard false positives and escalate real threats with evidence, likely impact and a recommended action.
Agreed playbooks
Incident response playbooks agreed in advance, so containment steps such as isolating a laptop or disabling an account happen quickly.
Device security
Endpoint protection rollout and management across laptops and servers, with policies tested so they block threats without stopping work.
Identity monitoring
Alerts on risky sign-ins, privilege changes and unusual locations across Microsoft 365, Google Workspace and your cloud consoles.
Vulnerability management
Regular scans with findings ranked by exposure and exploitability, tracked to closure in a register you can show auditors.
USE CASES
Who uses managed security
Law firm with remote lawyers
Lawyers work from home, court and client offices. We monitor their devices and sign-ins wherever they connect from.
SaaS with enterprise contracts
Customer contracts require continuous monitoring. We provide that coverage and the monthly reports your customers ask to see.
Manufacturer with connected plants
Plant systems now connect to the internet. We watch for unusual traffic between production networks and the office network.
Two-person IT team
Two IT staff cover everything. We take security alerts off their desks and bring them in only when a decision is needed.
HOW WE DELIVER
Five gates. You sign each one.
Every Managed Security engagement runs on PRISM OS. Nothing moves to the next phase until you approve the evidence.
Plan
Agree coverage, escalation contacts and response times
You sign: Problem BriefResearch
Map log sources, assets and current detection gaps
You sign: Frozen PRD-LiteImplement
Connect sources and tune detection on priority systems
You sign: Working prototype + eval reportStabilise
Run a supervised month and refine playbooks
You sign: 3-click UAT sign-offMaintain
Ongoing monitoring and response under PRISM OPS Shield
You sign: IP handover + warrantySecurity Risk Review
A fixed-scope first step. You keep everything it produces, whether or not you build with us.
- Log source and coverage map with detection gaps
- Response playbooks for your top five threat scenarios
- Onboarding plan with escalation contacts and response times
WHY SMARTX
Why SmartX for Managed Security
Context with every escalation
Each escalation explains what happened, what it affects and what we recommend, so you can decide quickly.
Engineers behind the analysts
As a managed security service provider with software and cloud engineers in-house, we can fix root causes as well as close alerts.
Trusted with IT security
Avanti Group names us among its reliable and trusted IT services providers, instrumental in setting up and managing its IT security.
You own the data
Logs, playbooks and reports stay in your accounts, so you can change providers without losing your security history.
TOOLS WE USE
The stack, chosen per problem
ENGAGEMENT MODELS
Choose how we work together
Every model keeps the same signed gates, fixed milestones and full code ownership.
Gated delivery pod
A senior pod owns the outcome from Problem Brief to production, priced per gate so you can stop at any signature.
Dedicated engineers
Engineers who join your team and sprints, with PRISM briefs and evidence reviews added on top of your process.
PRISM OPS retainer
Hosting, security and a monthly improvement budget, run by the same engineers who built the system.
SELECTED WORK
Evidence, not promises.
IT infrastructure and security for a multi-business group
We set up and manage the Group's IT infrastructure and IT security, alongside business applications and other technology services.
One of the Group's reliable, efficient and trusted IT services providers.
See the service“SmartX has been one of our Group's reliable, efficient and trusted IT services providers. They have been instrumental in setting up and managing our IT infrastructure and IT security. We deeply appreciate their resourcefulness, professionalism and customer focus.”
FAQ
Questions before you book
Not covered here? Ask on the call.
What happens when you find a real threat?
The analyst follows the playbook agreed with you. For pre-approved actions, such as isolating a laptop or resetting a compromised account, we act immediately and then inform you. For anything with business impact, we call your named contact with evidence and a recommendation.
Do we need to buy new security tools?
Often not. Many businesses already pay for capable tools inside Microsoft 365 or their cloud provider without using them fully. We start with what you have, then recommend additions only where a real detection gap remains.
Is monitoring really around the clock?
Yes. 24/7 monitoring is part of PRISM OPS, and Shield covers your security alerts. Response times for each severity level are written into your service schedule at the Plan gate, along with who we contact and which actions we may take without asking.
Can this help with compliance?
Yes. Continuous monitoring, logged incident handling and vulnerability tracking support controls in ISO 27001, SOC 2 and India's CERT-In reporting directions. Our GRC team can map this evidence to your framework if you are preparing for an audit.
START WITH CLARITY
Take security alerts off your desk
Book a free 30-minute discovery call and leave with a clear next step, whether or not you work with us.
- 1We review your context within one business day.
- 2A senior product engineer joins the call.
- 3You leave with a clear recommended next step.