GENAI IN PRODUCTION
Generative AI development services for real work
We build generative AI into the documents, emails and workflows your teams handle every day. Drafting, extraction and summarising run on your data, with review steps and quality checks before anything reaches a customer.
Discovery Sprint
- Signed problem brief with agreed success measures
- Validated user journeys for the chosen workflow
- Frozen PRD-Lite ready for a two-week prototype
WHY IT MATTERS
Generative AI your team can check and trust
Text generation is easy to demo and hard to trust. We pick workflows where output can be checked, measure quality against examples your experts approve, and keep people in charge of anything sent out under your name.
CAPABILITIES
Where we put language models to work
Document extraction
Pull fields, clauses, line items and dates from contracts, invoices and forms into structured data your other systems can use.
Drafting and summarising
First drafts of reports, replies and briefs in your house style, plus short summaries of long threads, calls and case files.
Customer chat assistants
Our AI chatbot development grounds every reply in your help content and passes complex or sensitive cases to your support team with context.
Classification and routing
Sort emails, tickets, claims and documents by type, urgency and owner, so each item lands with the right person first time.
Training data and annotation
PRISM-QC annotation workflows that label, review and score data, giving your models and evaluations a ground truth you can trust.
Quality and safety checks
Automated tests for accuracy, tone, personal data leakage and policy breaches, run on every prompt or model change before release.
USE CASES
Workflows worth starting with
Engagement letters for CA firms
Draft engagement letters and audit queries from client files in the firm's own templates, checked by a partner before anything is sent.
Quality reports in manufacturing
Turn inspection logs and shift notes into daily quality summaries, with defects grouped by production line, root cause and supplier.
Proposal drafting for IT services
Assemble first-draft proposals from past bids, delivery notes and scoping rules, so pre-sales teams start by editing instead of writing.
Multilingual customer replies
Draft replies in Hindi, Tamil or English from one approved knowledge base, keeping tone and facts consistent across every language.
HOW WE DELIVER
Five gates. You sign each one.
Every Generative AI engagement runs on PRISM OS. Nothing moves to the next phase until you approve the evidence.
Plan
Choose a workflow where output can be checked and measured
You sign: Problem BriefResearch
Collect approved examples, style rules and known failure cases
You sign: Frozen PRD-LiteImplement
Prototype on your data with an expert-scored eval set
You sign: Working prototype + eval reportStabilise
Add review steps, data masking, logging and cost limits
You sign: 3-click UAT sign-offMaintain
Track quality, refresh examples and test new models safely
You sign: IP handover + warrantyDiscovery Sprint
A fixed-scope first step. You keep everything it produces, whether or not you build with us.
- Signed problem brief with agreed success measures
- Validated user journeys for the chosen workflow
- Frozen PRD-Lite ready for a two-week prototype
WHY SMARTX
Why SmartX for Generative AI
Expert-approved quality bar
Your specialists score sample outputs before we build. That score becomes the release threshold, so quality is agreed, measured and visible to everyone.
People stay in charge
Anything sent to a customer, regulator or court gets a review step. The model drafts and a named person decides what goes out.
Model choice by evidence
We test several models on your examples and pick on accuracy, speed and running cost. Switching later stays a configuration change.
Fitted to your workflow
We build custom AI solutions around one workflow, its data and its reviewers, so you avoid licensing a whole platform for a single feature.
TOOLS WE USE
The stack, chosen per problem
ENGAGEMENT MODELS
Choose how we work together
Every model keeps the same signed gates, fixed milestones and full code ownership.
Gated delivery pod
A senior pod owns the outcome from Problem Brief to production, priced per gate so you can stop at any signature.
Dedicated engineers
Engineers who join your team and sprints, with PRISM briefs and evidence reviews added on top of your process.
PRISM OPS retainer
Hosting, security and a monthly improvement budget, run by the same engineers who built the system.
SELECTED WORK
Evidence, not promises.
Business workflow automation for a rapid construction business
We documented how work really flowed, worked through the unclear cases with the team and automated the process at pace.
Now growing through deeper customer engagement.
Read the case study“SmartX is our technology partner for business workflow automation of our rapid construction business. We found the SmartX team to be extremely diligent and thorough in working through ambiguous situations, documenting the process flows and implementing the solution at a fast pace.”
FAQ
Questions before you book
Not covered here? Ask on the call.
Do you advise or build?
Both. We are an artificial intelligence development company whose engineers also advise. We help you choose the right workflow, then the same people prototype it and take it to production, so nothing is lost between strategy and delivery.
Can you build a chat assistant for our customers?
Yes. Our conversational AI solutions answer from your approved content, keep context across a conversation, and hand off to a person with a summary when a question is out of scope or the customer asks for one.
What does it cost to run in production?
Running cost depends on volume, model choice and response length. We estimate it during the prototype using your real traffic patterns, then set budgets and alerts so monthly spending never comes as a surprise.
How do you handle confidential data?
We can use enterprise model endpoints that do not train on your data, deploy in your own cloud region, or run open-weight models on your servers. Sensitive fields can be masked before any prompt is sent.
What if the prototype misses the quality bar?
The prototype ends with a go, reshape or stop decision. If quality falls short, we show you why and what would fix it. Stopping early costs far less than launching something your team will not trust.
START WITH CLARITY
Choose your first workflow with an engineer
Book a free discovery call to test whether your idea is ready for production and what a first build would involve.
- 1We review your context within one business day.
- 2A senior product engineer joins the call.
- 3You leave with a clear recommended next step.