CASE STUDY · WORKFLOW AUTOMATION
Business workflow automation for a rapid construction business
UBC Impex chose SmartX as its partner for business workflow automation across its fast-moving construction work. We documented the process flows, worked through ambiguity with its team and delivered the solution at pace.
UBC Impex is growing through deeper customer engagement.
Venkat Borusu, Founder & MD, UBC Impex
In the client's own words belowThe client
UBC Impex runs a fast-growing construction firm and is one of the companies in our Startup Factory. Like many firms outside the IT sector, it needed its processes to keep pace with the business.
The challenge
Fast-moving construction work creates processes that change often. Before anything could be automated, the team needed clear, agreed ways of working, and many situations were unclear at the start.
What we did
We acted as UBC Impex's technology partner, from understanding the work to automating it.
Documenting how work flows
We mapped and wrote down how work actually moved through the company, so everyone agreed before automation began.
Working through ambiguity
Where situations were unclear, we worked through them with the UBC Impex team instead of guessing or pausing delivery.
Automated workflows
We implemented automated workflows across the business and delivered the solution at the fast pace the company needed.
How we worked
We documented first, agreed each step with the client, then built at pace. Those habits are now built into PRISM OS, where you sign the Problem Brief before any build starts.
What the client says
"SmartX is our technology partner for business workflow automation of our rapid construction business. We found the SmartX team to be extremely diligent and thorough in working through ambiguous situations, documenting the process flows and implementing the solution at a fast pace." Venkat Borusu, Founder & MD, UBC Impex.
WHAT THE CLIENT SAYS
“SmartX is our technology partner for business workflow automation of our rapid construction business. We found the SmartX team to be extremely diligent and thorough in working through ambiguous situations, documenting the process flows and implementing the solution at a fast pace.”
Venkat Borusu · Founder & MD, UBC Impex
FAQ
Questions before you book
Not covered here? Ask on the call.
What did SmartX deliver for UBC Impex?
We documented how work moved through the company, worked through ambiguous situations with its team and implemented automated workflows at a fast pace. UBC Impex is now growing through deeper customer engagement, and its founder describes us as its technology partner.
Do you automate workflows for non-IT businesses?
Yes. Many of our clients run construction, manufacturing, accounting or legal practices without an in-house engineering team. We start by documenting how work really happens, agree it with you, then automate the steps that cost your people the most time.
What if our processes are not clearly defined yet?
That is common, and it is where we start. In the Discovery Sprint we map your current ways of working with the people who do the work, then you sign the Problem Brief. Automation begins only once everyone agrees on the flow.
Who owns the automated workflows?
You do. All code, decision records and datasets belong to you, and handover is part of the final PRISM gate. After go-live you get a 60-day written bug-fix warranty, and PRISM OPS is available for 24/7 monitoring and ongoing improvements.
START WITH CLARITY
Plan your business workflow automation
Book a free discovery call and we will map one process to automate first.
- 1We review your context within one business day.
- 2A senior product engineer joins the call.
- 3You leave with a clear recommended next step.